Mobility Scooter Hire

Frequently Asked Questions (FAQs)

What happens if I have to cancel my rental?

Our Cancellation and Refund Policy
We do not require prepayment for rentals. However, if you need to cancel prior to the start of your rental period, we kindly ask that you provide at least 24 hours’ notice.
Once a scooter is rented and the rental period begins, cancellations during the contracted rental period are non-refundable. This policy is in place because the rented item is removed from stock and unavailable for other clients. Given that most bookings are made in advance, the likelihood of re-renting the scooter on short notice is minimal.
If an exception is made and a refund is agreed upon, the refund will be processed accordingly. For refunds on payments made by credit or debit card, the original receipt and card used for the transaction are required. If these are not available, we may offer credit toward your next rental instead of a refund.
By proceeding with your rental, you acknowledge and agree to this cancellation and refund policy.

When will my item(s) be delivered?

We aim to deliver your item(s) within the time slot you selected during booking. However, occasional delays beyond our control may occur. Don’t worry—there’s no need to wait at reception. We’ll call you when we’re on the way and provide an estimated time of arrival (ETA).

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Can I still have my item(s) delivered if I arrive after hours?

Yes! If you’re staying in a hotel or apartment complex with secure reception, we can leave the item(s) there. We’ll send a payment link so you can pay by card. Please note, if you’re renting a scooter, you’ll need to add the Scooter Damage Waiver, since you won’t be present for the handover.

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Where should I keep the scooter at night and how do I charge it?

Scooters must be stored in a safe, secure location that’s sheltered from the weather when not in use or overnight. If your accommodation has steps or obstacles preventing secure storage, we cannot rent the scooter. Most hotels cater for mobility scooters and some even have designated parking areas. Make sure to charge the scooter every night to ensure it’s fully powered for the next day.

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Do the scooters have insurance, and am I covered if I have an accident?

All our scooters come with Public Liability Insurance as standard, covering any accidental damage that may be caused with the scooter. You are responsible for the first €300 worth of damage, and the insurance covers the rest. We also offer Scooter Damage Waiver as an optional extra, this covers accidental damage that may happen to the scooter, provided it’s used correctly.

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Am I responsible if I damage the scooter?

Yes, you are responsible for any damage that might happen to the scooter during your rental unless you’ve opted for Scooter Damage Protection, accidental damage is covered, as long as the scooter is used properly.

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What should I do if I have an accident or damage the scooter?

In the event of an accident or damage, you must inform us immediately. Take photos of the damage and provide a written statement. Whether you’ve contracted Scooter Damage Protection or not, we need to be informed of any damage (e.g., broken panels, lights, or seats) straight away.

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Do I need to be present to return the scooter?

If you’ve contracted the Scooter Damage Protection, you don’t need to be present when returning the scooter. Otherwise, you must be there to hand over the scooter so we can check for any potential damage.

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Rules and Regulations For Scooters

Pedestrian-Only Areas: Mobility scooters should be driven on pedestrian areas such as pavements and promenades, as they are considered pedestrian vehicles. Scooters should not be driven on roads unless there are no pedestrian paths available.

Speed Limits: Mobility scooters should not exceed the speed of nearby pedestrians. The general speed limit for scooters in pedestrian areas is 5-6 km/h. It’s important to match the speed of those walking around you to avoid accidents or inconvenience.

Alcohol Consumption: Operating a mobility scooter while under the influence of alcohol or drugs is prohibited. Just like with regular vehicles, being caught driving a scooter under the influence can result in fines or legal consequences. Furthermore, insurance coverage does not apply in accidents that occur under these conditions.

Use by One Person Only: Mobility scooters are designed for use by one person at a time. Carrying additional passengers, even children, is not allowed. If you have more than one person on the scooter it can permanently damage the motor and you’ll be responsible for the replacement motor, which are very expensive.

Rights on Pavements: Scooters have the same rights as pedestrians, which means they should be driven carefully, yielding to pedestrians, and respecting their space.